READY FOR 6.0
See the new screen shots
Keep costs down and still get essential call handling capabilities. IP
Office Essential Edition is the perfect small business starter kit
delivering all the “must haves”—call routing, caller ID,
hold/conference/transfer, voicemail—and a great selection of Avaya
Gain 10 times more voice messaging capacity (than Essential Edition) and
handle dozens of calls simultaneously. Equip your business with
multi-level automated call routing to ensure customers reach the right
person fast, anytime. Secure a 64-party conference bridge with PIN
number access. Get messages anywhere with automatic alerts.
Increase productivity and efficiencies in customer service. Customers
receive 24/7 access to information and services. Optional applications
ensure exceptional customer interactions for agents and supervisors.
Tracking and reporting capabilities gather sophisticated customer
intelligence and measure and report agent productivity.
Users control office communications using an IP phone, cell phone or
laptop. Users receive all their messages—voice, email, and fax—in a
single inbox, and are automatically notified of important messages. Set
up conference calls on the fly, and have calls ring simultaneously on
both mobile and desk phones.
Productivity Products—Mobile Worker
Make any mobile phone an extension of the office phone system—complete
with call handling features and speed dials. No more giving out personal
reach numbers. Know that when customers call, they are dialing your
business numbers, not your employees' personal numbers.
employees who work
primarily at their
communication tools help
workers answer questions
and convey critical
Use a single,
easy-to-use interface to
check the status of
(see who’s on the
phone, away, or on “do
not disturb”), and for
messaging, speed dial
Give teleworkers—employees who work remotely full-time—the same phone
and functionality they’d have in the office. Users connect their phones
to the company’s phone system via a virtual private network. And because
it all goes through the IP Office system, you can hire talent from
anywhere and save money.
Help receptionists manage high call volume from their PCs. Streamline call
handling with easy point-and-click call controls. A list of incoming calls
and call status displays on the PC screen. Integrate with commonly used
database software. Monitor all office extensions. Have one receptionist
provide coverage for multiple offices.
Products—Customer Service Supervisor
This monitoring and reporting application lets small businesses track and
measure interactions and productivity in customer sales and service. Get
reports to manage your sales activities, judge the value of marketing
campaigns, and see how well agents are handling customer calls.
Products—Customer Service Agent
This browser-based client gives agents information about the number of calls
on hold, in progress, or lost, as well as the number of agents logged in and
logged out. If no calls are waiting to be answered, an agent can spend more
time with the current caller, helping to increase revenue and customer
Big New Features include
Small Community Advanced Networking
IP Trunking (SIP
Trunks) and The Unfair Advatage
Data Voice Exchange Can Install your new IP
Free 128 Port Conference bridge Built in!
New Proactive Monitoring - we know when
you have a problem before you do!!
Avaya IP Office is an all-in-one solution specially designed to
meet the communications challenges facing small and medium sized
businesses. Due to its modular design, the solution can scale
from 2 to 360 extensions to meet the needs of home offices,
standalone businesses, and networked branch and head offices.
Built on Avaya's latest advancements in converged voice and data
technology, small to mid-sized businesses can benefit from many
of the advantages sophisticated communications deliver to their
operations. IP Office supports a wide range of telephones but
the 54xx series Digital? phones and the 56xx series IP phones
have been specifically designed...
Call 800-440-3069 for a Quote!
Visual Voice Mail -
New SSA Aplication (System Status)
the Status of your whole System!
Not just the status of calls but Trunk Utilization , Alarms and more - No
more guessing if you need more lines or are over Trunked!
Messaging applications are vital for businesses that want to ensure that
every call is answered, even after hours or when everyone is busy, and that
messages are properly and efficiently managed. IP Office offers several
messaging applications VoiceMail Lite, Embedded VoiceMail and VoiceMail Pro
supporting features such as automated attendant, VoiceMail, unified voice and
e-mail, and networked messaging.This messaging application is bundled with
Avaya IP Office and provides a rich array of features and functions for a
small office. It is PC-based and can handle up to 4 simultaneous
calls.Personal greetings can be recorded and the system can be set up...
As Simple as
adding a License key & Software updates are Free!
Connect to your office from a Laptop and the
Internet - No long distance calls - Even international!
The Phone Manager application offers control of the telephone terminal from
the users' PC. Phone Manager is available in three versions; Phone Manager
Lite, Phone Manager Pro and Phone Manager PC Softphone (VoIP mode). For Phone
Manager Lite and Phone Manager Pro, this is similar to the PC-based IP
Soft-phone except that the conversation actually takes place via a standard
telephone terminal rather than the PC's soundcard. The Phone Manager PC
Softphone adds PC-based telephony via a sound card or USB headset/handset to
the product.Phone Manager Lite allows all employees to access the features and
facilities only previously available to those working in call centers, or
Call 800-440-3069 for more details!
Your Receptionist can drag and Drop calls to
the Appropriate Position!
No more need to
Install Pc programs.
A new Linux server based browser can
control your phone and all your features.
(Linux comes with it free) Check voicemail
- make and receive calls - mute parties in a conference and
Or you can still do things the old way as well...
The PC-based Windows operator console IP Office 'SoftConsole' has been
specifically designed to benefit businesses through improved operator service.
Deployment of the IP Office SoftConsole provides the operator with the correct
information to prioritize call handling and give the appropriate response to
the caller. At the same time, the operator can maintain visibility of the
number and type of calls waiting and so ensure that clients are greeted in a
professional manner, enhancing the image of the company.The call details panel
on the left shows details of the current call which will include the following
information: ??Calling Name The system directory name associated with the
calling number. ??
A Complete call center at a fraction of the
Avaya IP Office, is equipped! The Compact Contact Center
application, is Avaya's leading customer service platform for small and medium
businesses. Compact Contact Center is a highly modular solution designed for
companies that need a sophisticated solution to their customer service
needs. The base package provides one supervisor position, with real-time information view,
management by exception configuration (alarms), plus historical reports on
all aspect of the contact center. Up to 73 standard reports can viewed or
printed. Also included are reporting capabilities for 5 agents and one license
for a PC Wallboard (PCWB) application. Real Time Reporting (Call Center View
- CCV) A total of 75 Agents and 25 supervisors positions.